Can I have my order shipped to a prison or county jail?
Mardel ships to prisons, county jails and other correctional facilities. Please check with the correctional facility to verify address and if Mardel is an accepted vendor before placing an order.
Tips to help your package meet the general standards held by most prisons:
Most correctional facilities will only except packages from USPS. Please call customer service at 1-888-262-7335 or email at customer.service@mardel.com if you need to update the shipping method.
Check to make sure the inmate has not been transferred to a new facility.
While checking inmate status, ask for their list of items permitted. If the inmate is transferred to a new facility before receiving your package, we will refund your purchase after the items are returned to us. This can take up to 8 weeks (occasionally longer) depending on the facility’s return process. Returned packages to Mardel will be refunded for item(s) only, minus shipping fees.
Most correctional facilities allow only paperback items to be delivered to inmates. Keep this in mind when placing orders.
Limit quantities to no more than three items.
There are a few things we cannot do in relation to inmate orders. We cannot send a package anonymously. The packing slip must include your name. Mardel cannot contact the facility to determine an alternative delivery method or address for the inmate. No gift message can be included with the order as this may cause package refusal by the facility.
Placing an order on our Website:
First and Last name of the individual
ID number, which will go in the “company line”
First Address line must be as the correctional facility requires. PO Boxes accepted. Second Address line the Name of the facility.
Your email address and phone number.
Please save and continue before moving on with your billing information
If you need help placing your order, please call customer service at 1-888-262-7335 or email at customer.service@mardel.com.